All health and care services across Bristol, North Somerset and South Gloucestershire are extremely busy. This includes NHS 111, 999 and GP practices.

In addition, as a practice we have a number of absences within both our clinical and reception teams.

As a result, we are unable to accept requests for same day care once our capacity has been reached. 

Please be prepared to self-care for very minor conditions, that will get better by themselves, by stocking up on home medicine essentials – paracetamol or aspirin, antihistamines for allergic reactions, indigestion remedies and a basic first aid kit for example. There is online advice on a range of common winter illnesses from local pharmacists on the Integrated Care Board website: https://bnssg.icb.nhs.uk/health-and-care/winter-illnesses/

If you feel you need advice for minor illness, please use your local community pharmacist. They can provide advice on a range of minor illnesses as well as repeat medication, contraception and sexual health.

Please use Minor Injuries Units or the Urgent Treatment Centre for less serious injuries such as cuts and grazes, sprains and strains and trips and falls. Services are open in Yate, South Bristol and Clevedon.

Please only use 999 for the most urgent, life threatening emergencies. This means services can get to the sickest people first.

We cannot stress enough that our remaining team members are working as hard as they possibly can and our reception team do not deserve to be abused. Please remember this when making enquires with the team.

We appreciate your co-operation and support at what is one of the most challenging times faced by us as an organisation and the wider NHS.

Thank You

Published: Dec 20, 2022