Local Information




This page has been created to bring together helpful guidance and information you may need during the current Covid-19 outbreak.


19/07/21 - The wearing of face masks

Thank you for your continued patience during these challenging times.

Many of the national Covid-19 restrictions will end on 19 July. Public Health England’s infection prevention control guidelines, however, will remain in place across all healthcare settings, including GP surgeries and hospitals.

This means that everyone accessing or visiting the practice must continue to wear a face covering and follow social distancing rules at all times.

Covid rates are very high locally and the threat of the virus remains. We ask that everyone does their bit to help and minimise the spread of infection.

These measures remain in place to protect our patients and our staff, so that the most vulnerable among us can continue to safely attend healthcare settings.

If you have not had yet had your Covid vaccination, we would encourage you to book this now, either by visiting grabajab.net or speaking to reception.


May 2021 - Demonstrating vaccination status when travelling

We are unable to provide proof of vaccincation if you are looking to travel abroad. 

Please visit the gov.uk website for information on demonstrating your vaccination status. 


07/01/21 - Advice for those waiting for a planned operation of procedure

The Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group has published an information page for people awaiting a routine planned operation or procedure.

The page summarises the current position regarding the impact of COVID-19 on planned operations and procedures in this area and includes links to useful information on ‘active waiting’ and staying well while awaiting a planned procedure. Advice on mental health and pain management and further sources of guidance is also provided.


 16/11/20 - Healthier Together open letter to patients

Please find attached the latest open letter to patients from Healthier Together regarding the high pressure that the local healthcare system is under and guidance on how to stay safe throughout the pandemic. 
Healthier Together Letter


23/07/20 – Face Masks

From tomorrow it is mandatory to wear a face mask in all shops as well as on public transport. Some people may be exempt from wearing a face mask , for example if they have an underlying health condition or a hidden disability, however this is not something a GP can help with. There are a number of organisations offering free downloadable exemption cards via their website if you require one and we would suggest you visit the government website for full and up to date information.
In addition, all patients who are invited to attend the surgery for an appointment are required to wear a mask.


06/07/20  – Healthy Shielding

Although advice for those shielding is changing it is important that you remain alert and maintain a ‘healthy shielding period’ 

Useful Information


11/06/2020 – Update to services

Following recent government and NHS England guidance we have reviewed our services. Please click here to view full details. *Please note we are not currently offering Chronic disease review clinics (for example diabetic and asthma reviews)*


A change to our working practices

Hanham Health is  taking steps to reduce the risk of spreading COVID19 whilst providing a safe service for ALL our patients.

We have implemented a telephone triage service to reduce the number of patients attending the practice.

GPs will be using video consultations in preference to a face to face assessment but patients may still be asked to attend the Practice if an examination is essential.
There may be some changes to how we manage non-urgent or ongoing health problems but we would encourage you to speak to our Patient Care-Coordinators if you have any concerns or queries.

All of our clinicians will be wearing personal protective equipment to reduce the risk of passing on infection. This is for your protection so we hope you find this reassuring.
Whilst we are not open as you would normally expect to find us, we most certainly are OPEN and would encourage you to contact us if you have a medical concern .

Prescriptions  – ordering and collecting

As access to our surgeries has now been restricted we have made some changes to the way that prescriptions cans be ordered and collected.


Repeat medications can be ordered electronically (Via online services if you are registered), over the telephone with a local pharmacy or by posting your repeat slip into the post boxes outside of each surgery.



We will not be issuing green prescription slips for the foreseeable future and are asking patients to nominate a local pharmacy for receipt of prescriptions electronically. Patients can then visit the pharmacy directly to collect their medication instead of visiting the surgery. 
Please contact us and let us know if you have a pharmacy of preference and we will amend your records to reflect your choice. Further information on the Electronic prescription Service is available here


Latest advice is available from the following websites:


Information for parents

When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111, or go the Accident and Emergency Department (A&E). While the government is asking everyone to stay at home, it can be confusing to know what to do. Here is some guidance around what to do if your child is unwell.

This is a really useful page providing information on what parents need to know about Covid-19. It includes information on symptoms in children, how to talk to your children about Coronavirus and also other symptoms to consider as children are still going to get unwell from other ‘normal’ infections not related to Covid-19.


Local Services

South Gloucestershire Council have created a really useful page including information on health and wellbeing, expected disruption to services, local community groups able to offer help and much more.

The Community Shielding Team are available for patients who have received shielding letters on 01454 864 040

Southern Brooks are providing links to community support. 8am -8pm 7 days a week connecting people to non-critical social care requests for volunteers  Tel : 07773 209943 Email: communitysupport@southernbrooks.org.uk


Mental Health

AWP have set up a 24hour, seven day a week telephone response line to provide advice, guidance and support over the phone to patients, families and carers, as well as members of the public who may be worried about their own or someone else’s mental health. 
The telephone line – 0300 3031320 – provides round-the-clock support for adults and children, seven days a week, 365 days a year.  Find out more on their website

Further information on mental health and wellbeing services can be found on this page


Easy Read Information